Terms of Service

By accessing or using the PausePOS Point of Sale system and related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you may not access or use the Service. These Terms constitute a legally binding agreement between you (the "Customer", "you", or "your") and Dynamic Web Lab FZE LLC, a Free Zone company registered in the United Arab Emirates with trade license number 4426361 ("PausePOS", "we", "us", or "our").

PausePOS provides a cloud-based point-of-sale platform for UAE retailers, including point-of-sale, inventory management, customer management, electronic invoicing (PINT-AE), loyalty, kitchen display, payment terminal integration, and reporting. The Service is offered on paid subscription plans (Basic, Pro, Business) as described on our Pricing page.

Features, limits, and pricing for each Plan are described on the Pricing page published at pausepos.com/pricing, which is incorporated into these Terms by reference. We may update features, limits, and pricing from time to time as set out in Section 17. Hardware. Pause POS is a software and setup service. Devices such as tablets, laptops, receipt printers, cash drawers, stands and scanners are bought from third-party dealers, who invoice you, deliver to you and are responsible for the sale, delivery and warranty. If we help arrange an order, the sale is between you and the dealer. We may receive a referral commission from a dealer; it does not change the price you pay. Our on-site setup does not include supplying devices, and the recommendations and approximate prices we publish are a guide.

To use the Service, you must: (a) be a legally registered business in the United Arab Emirates or another jurisdiction where use of the Service is lawful; (b) have a valid UAE Trade License (or equivalent) and Tax Registration Number (TRN) where applicable; (c) be at least 18 years old; and (d) provide accurate, current, and complete information during registration.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account at [email protected].

Pause POS is offered on a paid subscription plan as described on our Pricing page. We may, at our sole discretion, offer promotional pricing or discounts for specific customers.

Subscriptions may be subject to usage limits per plan (e.g., number of orders, products, or users). We reserve the right to suspend or terminate accounts that abuse the system or violate these Terms.

Paid plans are billed monthly or annually in advance, in UAE Dirhams (AED), by bank transfer or a payment link we send you. Fees are non-refundable except where required by UAE law. We may change subscription fees at any time, but changes will not apply to your current billing cycle. We will provide at least 30 days' notice of fee changes via email.

If your payment cannot be processed when due, we may suspend or terminate your access to the Service. You are responsible for keeping your payment information current. All prices are exclusive of VAT, which will be added at the prevailing UAE rate (5%) on invoices.

You agree to use the Service only for lawful business purposes and in compliance with all applicable laws and regulations, including UAE Federal Decree-Law No. 8 of 2017 (VAT Law), Federal Decree-Law No. 45 of 2021 (Personal Data Protection Law), and Federal Decree-Law No. 34 of 2021 (Electronic Transactions). You are specifically responsible for:

• Configuring VAT, tax groups, and product classifications correctly for your business.
• Maintaining the confidentiality of staff login credentials and access tokens.
• Obtaining all necessary rights, licenses, and consents to process customer personal data via the Service.
• Not using the Service to sell illegal, prohibited, or counterfeit goods under UAE law.
• Not attempting to reverse-engineer, decompile, or extract the source code of the Service.
• Not using the Service to transmit viruses, malware, or any malicious code.

You retain full ownership of all business data you upload, create, or process through the Service ("Customer Data"). By using the Service, you grant PausePOS a limited, non-exclusive, worldwide license to host, process, transmit, and back up Customer Data solely to provide the Service and as described in our Privacy Policy. Customer Data is stored in the United Arab Emirates (Oracle Cloud Infrastructure, Dubai region), and its backups are also stored in the UAE, as described in our Privacy Policy and Data Processing Agreement. Limited data (network traffic and error reports) may be processed outside the UAE by the sub-processors listed there. You instruct us to host and process Customer Data in this way, and you are responsible for your own privacy notice to your customers and staff.

AI Improvement License: You grant PausePOS a license to use anonymized and aggregated data derived from your usage (such as product categories, transaction counts, and pricing trends, but excluding any personally identifiable information, customer names, or financial amounts) to train, fine-tune, and operate AI models and suggestion engines to improve Service functionality for all users.

The Service, including all software, designs, trademarks, logos, and documentation, is and will remain the exclusive property of Dynamic Web Lab FZE LLC and its licensors. Nothing in these Terms grants you any right, title, or interest in the Service other than the limited license to use it in accordance with these Terms. PausePOS and the PausePOS logo are trademarks of Dynamic Web Lab FZE LLC.

The Service depends on third-party services listed as sub-processors in our Privacy Policy and Data Processing Agreement: Oracle Cloud Infrastructure (hosting, Dubai, UAE), Microsoft Azure (backups, UAE), Cloudflare (CDN and security) and Sentry (error monitoring). Our marketing website and public demo (sample data only) are hosted by Contabo in Germany. If you use e-invoicing, your invoices are submitted through the Accredited Service Provider (ASP) you choose. Your use of third-party services you choose is subject to their own terms and privacy policies. PausePOS is not responsible for the availability, accuracy, or content of third-party services. Hardware dealers are also third parties for the purposes of this section.

We work to keep the Service reliably available, but we do not currently offer a guaranteed uptime SLA. We will publish one once formal monitoring is in place.

Customer support is provided via email ([email protected]) and WhatsApp, Monday to Friday, on a best-effort basis. Response times are not currently guaranteed.

We perform automated daily backups of Customer Data, stored in the UAE, and delete them after 30 days on a rolling basis. You may export your Customer Data at any time via the dashboard (Settings → Export) in standard formats (CSV, JSON, PDF). On termination of your account, you have 90 days to export your data, after which it will be permanently deleted in accordance with our retention policy.

We may suspend or terminate your access to the Service at any time, with or without notice, for: (a) non-payment of fees; (b) violation of these Terms or our Acceptable Use Policy; (c) activities that threaten the security, integrity, or availability of the Service; (d) a request by law enforcement or a UAE court; or (e) extended inactivity of the account (more than 12 months).

You may cancel your subscription at any time by emailing [email protected] or messaging us on WhatsApp. Cancellation takes effect at the end of the current billing cycle. Yearly plans are paid in advance. We do not provide refunds for partial months or unused subscriptions, except where required by UAE law.

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. PAUSEPOS DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS. YOU ACKNOWLEDGE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

TO THE FULLEST EXTENT PERMITTED BY UAE LAW, PAUSEPOS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, EVEN IF PAUSEPOS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL PAUSEPOS' TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE EXCEED THE TOTAL FEES PAID BY YOU TO PAUSEPOS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR AED 1,000, WHICHEVER IS GREATER. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY FOR FRAUD, DEATH, OR PERSONAL INJURY WHERE SUCH EXCLUSION OR LIMITATION IS PROHIBITED BY UAE LAW.

You agree to indemnify, defend, and hold harmless PausePOS, its affiliates, officers, directors, employees, and agents from any and all claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any law or the rights of a third party; or (d) the Customer Data you upload to the Service.

Each party agrees to keep confidential any non-public information disclosed by the other party that is marked as confidential or that a reasonable person would understand to be confidential. This obligation survives termination of these Terms for a period of three (3) years. The confidentiality obligation does not apply to information that is: (a) publicly known; (b) independently developed; (c) required to be disclosed by law or court order; or (d) already known to the receiving party without restriction.

We may modify the Service and these Terms at any time. For material changes, we will provide at least 30 days' notice via email and in-app notification. Material changes include: (a) changes to fees; (b) changes to data processing practices; (c) changes to liability or warranty disclaimers; or (d) changes to termination rights. Your continued use of the Service after the effective date of changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you may terminate your subscription and receive a pro-rated refund of prepaid fees.

PausePOS shall not be liable for any failure or delay in performance of the Service caused by circumstances beyond its reasonable control, including but not limited to: acts of God, war, terrorism, civil unrest, government actions, internet or telecommunications failures, power outages, natural disasters, pandemics, denial-of-service attacks, or failures of third-party services. In such cases, our obligations will be suspended for the duration of the force majeure event.

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates and the Emirate of Sharjah. Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by the Sharjah Courts. Before initiating formal proceedings, the parties agree to attempt in good faith to resolve any dispute through negotiation for a period of thirty (30) days from written notice of the dispute.

Nothing in this Section limits either party's right to seek injunctive relief in the Sharjah Courts to protect its intellectual property or confidential information.

Legal inquiries, notices, and complaints should be directed to: