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Privacy Policy

Last updated: 3/28/2026

1. Introduction

Welcome to Pause ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we handle your data when you use our **Free Forever POS Plan** and other services (collectively, the "Service"). As a UAE-first company, we strictly adhere to the **UAE Personal Data Protection Law (PDPL)** to ensure your business data remains sovereign and secure.

2. Data We Collect

We collect minimal data required to provide our free services:

  • Identity Data: Name and business owner details for account verification.
  • Contact Data: Business address (for VAT processing), email, and phone number.
  • Transaction Data: Sales records, inventory levels, and customer details required for POS functionality.
  • Technical Data: IP address, device type (e.g., Sunmi, Android, Windows), and usage logs for security and performance optimization.

3. Data Residency & Infrastructure

We utilize a hybrid infrastructure designed for speed and legal compliance:

  • Core Data (Dubai, UAE): All sensitive business data, including customer records, transaction history, and financial logs, are stored securely in **Oracle Cloud Dubai** data centers. This ensures 100% compliance with UAE data sovereignty laws.
  • Application Delivery (Cloudflare): We use **Cloudflare** for global content delivery, DDoS protection, and DNS services. While static application assets (like images and code) are cached globally for speed, all API traffic and database requests are securely routed directly to our Dubai servers without being stored abroad.

4. How We Use Your Data

We use your data solely to:

  • Provide and maintain our "Free Forever" POS service.
  • Generate FTA-compliant tax invoices and reports.
  • Improve our AI features (e.g., inventory auto-fill) based on aggregate, anonymized usage patterns.
  • Comply with UAE legal and regulatory obligations.

5. Data Security

We employ enterprise-grade security measures including AES-256 encryption at rest (in Dubai) and TLS 1.3 encryption in transit. We strictly limit data access to authorized personnel and do not sell your data to third parties.

6. Contact Us

For any privacy concerns or data subject requests under UAE law, please contact:

Data Protection Officer
Email: [email protected]
Address: Dubai Internet City, Dubai, UAE